Quality Improvement and Management
Completed by Elvira Ruznic
November 7, 2025
11 hours (approximately)
Elvira Ruznic's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Continuous Improvement Process
- Category: Quality Monitoring
- Category: Technical Standard
- Category: Service Improvement
- Category: Quality Assessment
- Category: Customer experience improvement
- Category: Customer experience strategy (CX)
