Improving Customer Retention
Completed by Sofia Peixeiro Mateus
May 13, 2026
2 hours (approximately)
Sofia Peixeiro Mateus's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Customer Relationship Building
- Category: Service Improvement
- Category: Customer Retention
- Category: Loyalty Programs
- Category: Customer Relationship Management (CRM) Software
- Category: Consumer Behaviour
- Category: Brand Loyalty
- Category: User Feedback
