Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Jonathan Lonczak
July 28, 2025
2 hours (approximately)
Jonathan Lonczak's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: Team Performance Management
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
- Category: Collaboration
- Category: Mediation
- Category: Team Collaboration
- Category: Emotional Intelligence
- Category: Empathy & Emotional Intelligence
- Category: Communication
