Customer Service in the Age of Generative AI
Completed by Sambeet Sahoo
September 16, 2025
1 hours (approximately)
Sambeet Sahoo's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Personalized Service
- Category: Customer Support
- Category: Customer Engagement
- Category: AI Integrations
- Category: Customer Service
- Category: ChatGPT
- Category: Performance Analysis
- Category: Performance Improvement
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Generative AI
