Introduction to Customer Service
Completed by Lorraine Whitford
February 27, 2024
18 hours (approximately)
Lorraine Whitford's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Empathy
- Category: Time Management
- Category: Communication
- Category: Root Cause Analysis
- Category: Greeting Customers
- Category: Retail Store Operations
- Category: Customer Service
- Category: Conflict Management
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: De-escalation Techniques

