Introduction to Customer Service
Completed by Lorraine Whitford
February 27, 2024
18 hours (approximately)
Lorraine Whitford's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Empathy
- Category: Time Management
- Category: Customer Service
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Root Cause Analysis
- Category: Transaction Processing
- Category: Retail Store Operations
- Category: Communication
- Category: Problem Solving
- Category: De-escalation Techniques
