Customer Service in the Age of Generative AI
Completed by ADONON Imrane Sharif
April 29, 2026
1 hours (approximately)
ADONON Imrane Sharif 's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: AI Personalization
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer Service
- Category: Generative AI
- Category: Performance Analysis
- Category: Customer Support
- Category: Personalized Service
- Category: Customer Engagement
- Category: Performance Improvement
