Effective Service Innovation by Design in Hotel Management
Completed by Eric Allen
November 6, 2025
9 hours (approximately)
Eric Allen's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Process Mapping
- Category: Service Improvement
- Category: Journey Mapping
- Category: Guest Relations
- Category: Customer Analysis
- Category: Sustainable Business
- Category: Hospitality and Food Services
- Category: Service Design
- Category: Customer experience strategy (CX)
- Category: Change Management
- Category: Hospitality Management
- Category: Customer experience improvement
