Technical Support (IT) Case Studies and Capstone
Completed by Sundae Ann Lewis
August 25, 2024
9 hours (approximately)
Sundae Ann Lewis's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Hardware Troubleshooting
- Category: Cloud Computing
- Category: Cloud Storage
- Category: Technical Support
- Category: Help Desk Support
- Category: Cloud Management
- Category: Network Troubleshooting
- Category: End User Training and Support
- Category: Computer Hardware
- Category: Technical Support and Services
- Category: Cloud Services
- Category: Customer Service
