Quality Improvement and Management
Completed by Jasmin Borovina
March 18, 2026
11 hours (approximately)
Jasmin Borovina's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: Service Improvement
- Category: Quality Assessment
- Category: Quality Management Systems
- Category: Technical Standard
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Quality Management
- Category: Quality Control
- Category: Customer experience improvement
