Samsung Customer Care Essentials
Completed by Nauman Ahmad
June 29, 2025
6 hours (approximately)
Nauman Ahmad's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Customer Service
- Category: Company, Product, and Service Knowledge
- Category: Android (Operating System)
- Category: Product Knowledge
- Category: Product Support
- Category: Help Desk Support
- Category: Hardware Troubleshooting
- Category: Active Listening
- Category: Communication
- Category: Customer Support
- Category: Technical Support
- Category: Insurance and Warranty Claims Processing
