Technical Support (IT) Case Studies and Capstone
Completed by Kennedy Totten
April 7, 2026
9 hours (approximately)
Kennedy Totten's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Customer Service
- Category: Network Troubleshooting
- Category: Cloud Services
- Category: Computer Hardware
- Category: Technical Support
- Category: Help Desk Support
- Category: Cloud Management
- Category: Cloud Storage
- Category: Cloud Computing
- Category: Cyber Attacks
- Category: General Networking
- Category: End User Training and Support
