Introduction to Customer Service
Completed by Akihiro Ukeguchi
December 27, 2023
18 hours (approximately)
Akihiro Ukeguchi's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Conflict Management
- Category: Greeting Customers
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Customer Service
- Category: Communication
- Category: Empathy
- Category: Time Management
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
