Conflict Resolution Skills
Completed by Johanne Pons
February 11, 2026
6 hours (approximately)
Johanne Pons's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Mediation
- Category: Cooperation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Communication Strategies
- Category: Verbal Strategic Communication
- Category: Negotiation
- Category: Strategic Communication
- Category: Conflict Management
- Category: Interpersonal Communications
- Category: Verbal Communication Skills
