Quality Improvement and Management
Completed by Shayna Harlow
March 20, 2025
11 hours (approximately)
Shayna Harlow's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Assessment
- Category: Quality Management
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Continuous Improvement Process
- Category: Quality Improvement
