Introduction to Customer Service
Completed by Jeniffer Porras Delgado
February 3, 2026
18 hours (approximately)
Jeniffer Porras Delgado's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Empathy
- Category: Ability To Meet Deadlines
- Category: Retail Sales
- Category: Transaction Processing
- Category: Root Cause Analysis
- Category: Call Center Experience
- Category: Customer Service
- Category: Positivity
- Category: Active Listening
- Category: Customer Complaint Resolution
