Customer Service in the Age of Generative AI
Completed by Gautham Uthin Lodaya
April 23, 2026
1 hours (approximately)
Gautham Uthin Lodaya's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Drive Engagement
- Category: Customer Service
- Category: Target Audience
- Category: ChatGPT
- Category: Performance Analysis
- Category: Generative AI
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Engagement
- Category: Personalized Service
- Category: Customer Communications Management
- Category: Customer Support
