Voice of the Customer (VoC): Enhancing Experiences
Completed by Nafisat Sulaiman
August 25, 2025
3 hours (approximately)
Nafisat Sulaiman's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Insights
- Category: Continuous Improvement Process
- Category: User Feedback
- Category: Surveys
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Engagement
- Category: Customer Service
- Category: Case Studies
- Category: Data Collection
- Category: Product Improvement
