Sales and CRM Overview
Completed by Jie-Ting Jhuang
January 28, 2026
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Sales Process
- Category: Salesforce
- Category: Data Quality
- Category: B2B Sales
- Category: Databases
- Category: General Sales Practices
- Category: Sales Operations
- Category: Customer Relationship Management (CRM) Software
- Category: Sales
- Category: Customer Data Management
- Category: Information Management
- Category: Customer Relationship Management
