Negotiation skills: Negotiate and resolve conflict
Completed by Jennifer Santana
December 4, 2025
14 hours (approximately)
Jennifer Santana's account is verified. Coursera certifies their successful completion of Negotiation skills: Negotiate and resolve conflict
What you will learn
Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.
Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes
Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.
Skills you will gain
- Category: Stakeholder Management
- Category: Cultural Sensitivity
- Category: Cultural Diversity
- Category: Intercultural Competence
- Category: Leadership and Management
- Category: Self-Awareness
- Category: Relationship Building
- Category: Communication
- Category: Communication Strategies
- Category: Negotiation
- Category: Conflict Management
