Technical Support (IT) Case Studies and Capstone
Completed by Yusuf Cicek
September 26, 2024
9 hours (approximately)
Yusuf Cicek's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Cloud Management
- Category: Technical Support and Services
- Category: Identity and Access Management
- Category: Network Troubleshooting
- Category: General Networking
- Category: Cybersecurity
- Category: Technical Support
- Category: Customer Service
- Category: Cyber Attacks
- Category: Computer Security Awareness Training
- Category: Computer Hardware
- Category: Network Support
