Quality Improvement and Management
Completed by Imelda Morales MartÃnez
March 23, 2026
10 hours (approximately)
Imelda Morales MartÃnez's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Technical Standard
- Category: User Feedback
- Category: Service Improvement
- Category: Quality Improvement
- Category: Quality Control
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: ISO 9000 Series
- Category: Quality Management
