Voice of the Customer (VoC): Enhancing Experiences
Completed by Sofia Peixeiro Mateus
May 12, 2026
3 hours (approximately)
Sofia Peixeiro Mateus's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Engagement
- Category: User Feedback
- Category: Surveys
- Category: Data Collection
- Category: Product Improvement
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Service
- Category: Case Studies
- Category: Customer Insights
