Improving Customer Retention
Completed by Mayra Padovany de Oliveira
April 29, 2026
2 hours (approximately)
Mayra Padovany de Oliveira's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: User Feedback
- Category: Customer Service
- Category: Service Improvement
- Category: Brand Loyalty
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Customer Analysis
- Category: Marketing Strategies
- Category: Customer Engagement
