Samsung Customer Care Essentials
Completed by wajdi ferchichi
November 3, 2025
6 hours (approximately)
wajdi ferchichi's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Problem Solving
- Category: Help Desk Support
- Category: Active Listening
- Category: Insurance and Warranty Claims Processing
- Category: Technical Communication
- Category: Company, Product, and Service Knowledge
- Category: Product Knowledge
- Category: Technical Support and Services
- Category: Product Support
- Category: Communication
- Category: Technical Support
- Category: Customer Support
