Voice of the Customer (VoC): Enhancing Experiences
Completed by Ochuwa Emmanuella Okoyomoh
October 16, 2024
3 hours (approximately)
Ochuwa Emmanuella Okoyomoh's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Analysis
- Category: Communication
- Category: Continuous Improvement Process
- Category: Customer experience strategy (CX)
- Category: Data Collection
- Category: Customer Insights
- Category: Product Improvement
- Category: Customer Service
- Category: Case Studies
- Category: User Feedback
- Category: Surveys
- Category: Customer experience improvement
