Salesforce Basics
Completed by Julia Franzke
January 10, 2024
4 hours (approximately)
Julia Franzke's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Data Security
- Category: Customer Relationship Management
- Category: Automation
- Category: Sales Process
- Category: Sales Development
- Category: Customer Engagement
- Category: Customer Success Management
- Category: Customer Communications Management
- Category: User Accounts
- Category: Stakeholder Engagement
- Category: Customer Relationship Management (CRM) Software
- Category: Salesforce
