Voice of the Customer (VoC): Enhancing Experiences
Completed by Christina Petrakos
May 7, 2024
3 hours (approximately)
Christina Petrakos's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Communication
- Category: Customer Analysis
- Category: Customer Service
- Category: Case Studies
- Category: Customer experience strategy (CX)
- Category: Continuous Improvement Process
- Category: Customer Insights
- Category: Data Collection
- Category: Product Improvement
- Category: Customer experience improvement
- Category: Service Improvement
- Category: User Feedback
