Quality Improvement and Management
Completed by Harish Kuruva
October 5, 2025
11 hours (approximately)
Harish Kuruva's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Service Improvement
- Category: Continuous Improvement Process
- Category: Customer experience strategy (CX)
- Category: Quality Control
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Monitoring
- Category: Technical Standard
