Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by María Margarita del Carmen Velarde
February 19, 2026
2 hours (approximately)
María Margarita del Carmen Velarde's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Team Performance Management
- Category: Conflict Management
- Category: Collaboration
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Team Collaboration
- Category: Trustworthiness
- Category: De-escalation Techniques
