Introduction to Customer Service
Completed by Alan De la Cruz
February 13, 2026
18 hours (approximately)
Alan De la Cruz's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Transaction Processing
- Category: Empathy
- Category: Time Management
- Category: Active Listening
- Category: Customer Complaint Resolution
- Category: Customer Service
- Category: Root Cause Analysis
- Category: Retail Store Operations
- Category: Greeting Customers
- Category: Positivity
- Category: De-escalation Techniques
- Category: Non-Verbal Communication

