Quality Improvement and Management
Completed by Haniffah Dwi Oktaviana
March 14, 2025
10 hours (approximately)
Haniffah Dwi Oktaviana 's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: ISO 9000 Series
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Management
- Category: Statistical Process Controls
- Category: Quality Monitoring
- Category: Technical Standard
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Service Improvement
