Improving Customer Retention
Completed by Ham Ventura
November 13, 2025
2 hours (approximately)
Ham Ventura's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Service
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Brand Loyalty
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Consumer Behaviour
- Category: Marketing Strategies
- Category: Customer Retention
