Customer Service in the Age of Generative AI
Completed by Genzhao Zheng
July 2, 2024
1 hours (approximately)
Genzhao Zheng's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Engagement
- Category: Personalized Service
- Category: Customer Service
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer Support
- Category: Target Audience
- Category: ChatGPT
- Category: Performance Analysis
- Category: Performance Improvement
- Category: Customer experience improvement
- Category: AI Personalization
