Quality Improvement and Management
Completed by Saman Salehian
March 4, 2026
11 hours (approximately)
Saman Salehian's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Continuous Improvement Process
- Category: Quality Monitoring
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Customer experience strategy (CX)
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Assessment
- Category: Service Improvement
- Category: Quality Management Systems
- Category: Technical Standard
- Category: Product Improvement
