Improving Customer Retention
Completed by Thais Novaes Martins de Oliveira
January 13, 2026
2 hours (approximately)
Thais Novaes Martins de Oliveira's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer experience improvement
- Category: Consumer Behaviour
- Category: Loyalty Programs
- Category: Customer Retention
- Category: Customer Relationship Management
- Category: Customer Service
- Category: User Feedback
- Category: Marketing Strategy and Techniques
- Category: Customer Relationship Building
- Category: Customer Advocacy
- Category: Customer Engagement
- Category: Marketing Strategies
