Improving Customer Retention
Completed by Paul Fam
May 31, 2026
2 hours (approximately)
Paul Fam's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Customer Advocacy
- Category: Customer Service
- Category: Brand Loyalty
- Category: Customer experience improvement
