The DMAIC Framework - Define and Measure Phase
Completed by Shini Sarika Singh
January 14, 2026
9 hours (approximately)
Shini Sarika Singh 's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Lean Six Sigma
- Category: Project Management
- Category: Project Schedules
- Category: Statistical Methods
- Category: Process Analysis
- Category: Work Breakdown Structure
- Category: Performance Analysis
- Category: Probability & Statistics
- Category: Statistical Analysis
- Category: Data Analysis
- Category: Performance Measurement
- Category: Process Capability
