Customer Service in the Age of Generative AI
Completed by ISLAM WAGDI ABDALLA
September 27, 2025
1 hours (approximately)
ISLAM WAGDI ABDALLA's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Personalization
- Category: Customer Support
- Category: Personalized Service
- Category: Generative AI
- Category: Customer Communications Management
- Category: Target Audience
- Category: Performance Analysis
- Category: ChatGPT
- Category: Customer Service
- Category: Performance Improvement
- Category: Customer experience improvement
- Category: Customer Engagement
