Customer Service Fundamentals
Completed by Philip Schaffer
December 28, 2023
14 hours (approximately)
Philip Schaffer's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Telephone Skills
- Category: Greeting Customers
- Category: Empathy
- Category: Communication
- Category: Problem Solving
- Category: Help Desk Support
- Category: Service Level
- Category: Critical Thinking and Problem Solving
- Category: Technical Support and Services
- Category: Operations Support Systems
- Category: Personal Attributes
- Category: Customer experience improvement
