Customer Service in the Age of Generative AI
Completed by Tomi Juhani Vatjalainen
November 4, 2025
1 hours (approximately)
Tomi Juhani Vatjalainen's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Customer Service
- Category: Performance Improvement
- Category: Performance Analysis
- Category: Target Audience
- Category: ChatGPT
- Category: Customer Engagement
- Category: Customer Support
- Category: Personalized Service
- Category: Generative AI
- Category: AI Personalization
- Category: Customer experience improvement
