Customer Service in the Age of Generative AI
Completed by Richard J Lane
August 19, 2025
1 hours (approximately)
Richard J Lane's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Generative AI
- Category: Drive Engagement
- Category: Customer Communications Management
- Category: Customer Support
- Category: Performance Improvement
- Category: ChatGPT
- Category: Performance Analysis
- Category: Target Audience
- Category: Customer Service
- Category: AI Integrations
- Category: Customer experience improvement
- Category: AI Personalization
