Quality Improvement and Management
Completed by Danru Bender
November 26, 2024
11 hours (approximately)
Danru Bender's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
- Category: Quality Management
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Service Improvement
- Category: Quality Assessment
- Category: Continuous Improvement Process
- Category: Quality Improvement
- Category: Quality Monitoring
