Voice of the Customer (VoC): Enhancing Experiences
Completed by Christian Noel Jr Aquise Leiva
April 17, 2024
3 hours (approximately)
Christian Noel Jr Aquise Leiva's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Communication
- Category: Customer experience strategy (CX)
- Category: Customer Engagement
- Category: Service Improvement
- Category: Customer Service
- Category: Case Studies
- Category: Customer experience improvement
- Category: User Feedback
- Category: Surveys
- Category: Customer Analysis
- Category: Continuous Improvement Process
- Category: Customer Insights
