Customer Service in the Age of Generative AI
Completed by Oluchi Joy Okoro
November 12, 2025
1 hours (approximately)
Oluchi Joy Okoro 's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Generative AI
- Category: Drive Engagement
- Category: Target Audience
- Category: ChatGPT
- Category: Personalized Service
- Category: Customer Engagement
- Category: AI Personalization
- Category: Customer experience improvement
- Category: AI Integrations
- Category: Customer Service
- Category: Performance Analysis
