Improving Customer Retention
Completed by Ankush Das
March 24, 2026
2 hours (approximately)
Ankush Das's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Customer Analysis
- Category: Customer Service
- Category: Customer Engagement
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Brand Loyalty
- Category: Customer Advocacy
- Category: Service Improvement
- Category: Customer Retention
- Category: Loyalty Programs
