Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Samar Tagelsir Mohamed Hamza
June 22, 2025
2 hours (approximately)
Samar Tagelsir Mohamed Hamza's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Trustworthiness
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: De-escalation Techniques
- Category: Communication Strategies
- Category: Mediation
- Category: Team Performance Management
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
