CRM Strategies: Analyze, Design & Implement
Completed by Samrat DESHMUKH
December 12, 2025
5 hours (approximately)
Samrat DESHMUKH's account is verified. Coursera certifies their successful completion of CRM Strategies: Analyze, Design & Implement
What you will learn
Explain CRM principles and assess company vision, services, objectives, and milestones through a structured case study.
Design CRM strategies using organizational ethos, geographic market assessments, and customer-focused planning.
Conduct CRM audits and apply PESTLE, SWOT, CSPM, CEVD, and CEM to improve customer value and experience.
Skills you will gain
- Category: Business
- Category: Relationship Management
- Category: Customer experience improvement
- Category: Planning
- Category: Business Analysis
- Category: Brand Loyalty
- Category: Customer Relationship Management
- Category: Business Strategy
- Category: Environment
- Category: Customer Relationship Management (CRM) Software
- Category: Auditing
- Category: Case Studies
