Sales and CRM Overview
Completed by Lim Yan Ting Emily
July 17, 2025
21 hours (approximately)
Lim Yan Ting Emily's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Data Cleansing
- Category: Sales Operations
- Category: B2B Sales
- Category: Salesforce
- Category: Data Quality
- Category: Business-To-Consumer
- Category: Sales
- Category: Customer Relationship Management (CRM) Software
- Category: Sales Process
- Category: Databases
- Category: General Sales Practices
- Category: Customer Data Management
