Introduction to Customer Service
Completed by JUAN ALBERTO MACEDO HERNANDEZ
April 7, 2025
18 hours (approximately)
JUAN ALBERTO MACEDO HERNANDEZ's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management
- Category: Greeting Customers
- Category: Customer Support
- Category: Transaction Processing
- Category: Communication
- Category: Empathy
- Category: Customer Service
- Category: Time Management
- Category: De-escalation Techniques
